neha a.

One of the very bad experiences with this brand. Never thought I would ever say this. I placed my first order but couldn't use it due to health reasons but I realized my next order was also placed with double price along with shipping fee. As soon as I saw that, I canceled my subscribe and raised to customer support for cancelling the order, but their was nobody available either on email, nor on call and I kept trying so I can reach out to someone and my order coukd be canceled. Unfortunately they responded after 2days over my email, stating the order is already shipped and only thing I can do it return once I receive it bearing the reverse shipping charges by myself. With that in mind, I already was charged a £5.99 shipping for the order I wanted to cancel making it a total of £27.99 and if I return that, I would again be paying some £10(approx).
I really felt due to poor customer support from this brand, I have been charged for no reason.
I would never recommend this brand, forget about how the product is, their service is awful.