net a.

While their software seems easy to use and they are an affordable backup solution, it took them 4 days to assist me with a restore. 4 days!

Can your business afford to be without data for 4 days while they sort out a technical issue with their backup software? We could not. A backup solution is as good as the restore ability and 4 days for them to resolve an issue, is too long for us.

We needed to perform a backup from several days in the past and they advertise you can go back the past 10 days. That was not accurate. We were only able to restore from the previous nights backup, which was useless as our files were encrypted with a virus Friday night and we only noticed this Monday morning.

I contacted their tech support via phone and chat session daily if not more frequently. And each time it was the same response, "Not sure why you not able to perform a restore from several days ago" " We will escalate this to our second level support and mark the ticket high priority"

What a joke. Each time I called or via a chat session they marked the ticket 'high priority". How many times can one mark a ticket high priority?

It did all end well. 4 days later I got an email saying "The issue you had reported has been resolve now." And I was able to restore from 10 days previous.

Be forewarned, product seems easy to use, affordable but restores can take in excess of 4 days.

**Update. I sent iBackup this link for them to review / comment on. They have since sent me an email as follows:
"Please accept our sincere apologise for the inconvenience caused to you in this regard.
This might be caused due to some temporary issue at our server end and the same has been resolved by our back end team. Please monitor the backup/restore process on your machine and get back to us incase of any issue. "