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I purchased one of their silk blouses for work. I was looking for a good quality silk and was willing to pay a decent price. I thought LilySilk seemed reasonable so I took a risk (usually don't like buying online). When I received the blouse, it smelled of chemicals, the silk was very thin in my opinion, and it was a little too short for tucking in front. I am 5'7" and 138, fit build so nothing crazy. The cut was NOT flattering either. I decided to return the item stating just what I said here and they had the audacity to charge me for shipping. I do not consider this to be a quality company at any level and would recommend you don't wast your time. Spend a little more and stick with the tried and true name brands that have already made a statement in the fashion industry. You will find the quality you want there (NOT with LilySilk)
Tip for consumers:
proceed with caution. You'll pay for returns
Products used:
none, returned the only item purchased
Nhila K.'s review of LilySilk earned 6 Very Helpful votes
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I paid around $500 on the site only to realize the quality of the items were very very bad. For...
Dear customer，
Thank you for your feedback on Sitejabber.
We feel sorry that the products did not meet your expectations.
There may be some misunderstanding here.
Silk, as a natural product, has a unique odor that comes from sericin, the protein "glue" silkworms use to bind together the silk threads into their cocoons. Some people mistake the smell for chemical additives, but you can rest assured that none of our silk products have come into contact with any harmful chemicals during any stage of their production.
In our experience, the odor is usually the strongest when you first unpack the silk from the delivery package since there is nowhere for the smell to dissipate. Once unpacked, it usually only takes a short period of time before the smell becomes barely noticeable.
We offer a 60-day easy return or exchange guarantee if customers are not completely satisfied with your goods from LILYSILK. If it is your first time returning an item from the USA, we have your shipping fee covered.
We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
We are very sorry for this unpleasant shopping experience. We will improve the quality of our service so that you can get a better experience.
If you have any problems, please feel free to contact us, we will reply to you within 24 hours on our business days. Here is our email: support@lilysilk.zendesk.com.
Best regards,
LILYSILK Customer Service