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I placed an order for international delivery on 20n Nov and received an email the next day to say the goods were shipped, the tracking number linked to the courier never updated so I contacted the customer service team and asked for an update,! Was told I should contact the courier directly (?!) I did this and the courier confirmed they had no record of this and the good were not in their system and were still in the suppliers warehouse, Fanatics told me I had to wait till 6th december as they goods were definitely in transit! Contacted them again yesterday 1st December by Twitter to be told the same thing! When I questioned he tracking information I was told there was an error and I would get a refund and could replace my order and get a discount code, when I asked for assurances that it could be delivered I was then told all the items were out of stock. Merry Christmas to you too. Undoubtedly the worst customer service I have ever received online
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Hi Niamh, we are truly sorry for the inconvenience that this has caused! We would like to assist more and ask that you send us a private message so that we can address this matter further. Sincerely, Julia.