Nicholas P.

I purchased a home from Ashton Woods in July of 2018. During that purchase we paid $5700 to upgrade the ovens to double ovens. Since we have moved in there has been issue after issue with the double ovens. Since we have moved in, the main control unit has been replaced once, Electrician sent out, has been replaced a second time, then they replaced the entire oven unit, then they replaced the control unit a third time, and it has now broken again. Each time a tech has been sent out it has caused me to lose time from work so someone could be home to "fix" the unit. After the last time I told them that there would not be any more "fixing" this unit and that there was clearly an issue. The manager told me that he was aware of the issue and that it was a problem they have been having with the same model nationwide.

I asked for a refund for the price we paid and for them to remove the ovens.
They declined initially, saying they would replace the oven once more. I told them that over the past 10 months they have had plenty of time to fix the problem and that has not yet been done. They then agreed to refund $1799 - a price they said the oven was worth - after charging me $5700. I told them that would not be acceptable and asked for a full accounting of how they numbers were charged. They declined.

I persisted, notifying the executive committee and upper management of the problem. They still declined, now stating that the cost of the "upgrade included upgrading the other appliances as well." This is an outright lie as I have been in other homes that paid no upgrade fee that have the same exact appliances we have.
I persisted again, escalating the matter to the ownership of Ashton Woods, Great Gulf, who referred me back to Ashton Woods.

I have again asked for a refund and a full accounting of what was charged. They relented and offered to refund $2800 - the price they say it the ovens could be purchased for through an online retailer. I once again declined, and asked for a full accounting of what was charged. They have since broken contact and have to this day refused to provide an accounting for what was charged.

From the beginning I have told them that I understand there would be an accounting for ancillary charges for items related to the double ovens, IE Extra cabinetry, extra power outlets etc - which is why I have asked for an accounting. They refuse to provide that and have refused to provide a reasonable refund for what we were charged.