I tried to purchase a gift card for my niece for her birthday and in all honesty, I have never come across a more complicated and convoluted process. After receiving a confirmation email of the purchase I then received another email explaining there was an issue. In short, urban outfitters had me going back and forth between them and my payment provider for a verification code to complete the transaction. Amex explained very clearly that this is the merchant's responsibility, not mine and they have a dedicated telephone number for merchants to call to receive this code. I ended up cancelling the purchase and reporting them to UK trading standards as the payment is still showing on my CC despite receiving confirmation of the cancellation. I'm now worried this company is on the verge of collapse and I will lose my money. I suppose I should have checked the reviews here first, lesson learned. Please do not waste your time. US companies have a good reputation when it comes to customer service but that is certainly not the case with these cowboys.
Hi Nicholas,
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