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I am writing this review with a great deal of frustration after my recent experience with Regus Virtual Office Space. My 24-month contract renewal, executed without my explicit permission, has left me astounded and utterly disappointed with their lack of transparency and disregard for customer consent.
First and foremost, Regus decided to take it upon themselves to renew my contract without seeking my approval or even notifying me beforehand. Imagine my shock when I discovered this unauthorized renewal and the subsequent financial burden it placed on me. It is simply unacceptable for a company to make such significant decisions on behalf of its customers without any communication or consent.
To make matters worse, during this renewed contract period, I experienced a grievous mishandling of my mail. The very essence of a virtual office space is to provide a reliable and secure platform for receiving and managing mail, but Regus failed spectacularly in this regard. Important documents and parcels that were crucial to my business disappeared into the void of incompetence. Despite my attempts to address this issue with their customer service, the resolution process has been agonizingly slow, and the fate of my lost mail remains uncertain.
The lack of accountability and responsibility exhibited by Regus is deeply troubling. It seems that once they have your signature on a contract, they believe they can act with impunity, neglecting basic customer service principles. I am left questioning the integrity of a company that not only renews contracts without permission but also fails to provide the fundamental service they promise.
In conclusion, my experience with Regus Virtual Office Space has been nothing short of a nightmare. From unauthorized renewals to the loss of crucial mail, they have demonstrated a blatant disregard for their customers' trust and well-being. I strongly caution anyone considering their services to think twice and explore alternative options that prioritize customer satisfaction and ethical business practices. Regus has lost a customer, and I am compelled to share my unfortunate experience to warn others about the potential pitfalls of engaging with this company.
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Hi Nick,
I’m very sorry to hear of your disappointment.
However, we strongly disagree with your comments on ‘lack of transparency’: our team go to great length to always ensure that any concerns have been clarified before an agreement is signed.
We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront.
Prior to any renewal, our customers receive a courtesy email reminder. This email includes detailed information on prices, terms and the option of ending the agreement if you no longer require our services.
This was sent to the email address we have on file, which you can review and amend at any time by logging in to your account online (MyRegus.com).
We apologise if for any reason you didn’t receive these reminders. This could be due to your account details needing to be updated. Please log on to your online account and check that your phone number and email address are correct.
It is also worth checking that our emails are not landing in your spam folder.
Once your agreement with us has been renewed, we confirm it via email.
You can check these emails in the Account > Documents section of your online account.
We ensure that all our customer’s mail is received timely and kept safe until it is collected by them.
If you’d value a deeper investigation into the matter, or have any further concerns, I’d be happy to assist you. Please email me at lorraine.brule@regus.com with your company name and details.
Best,
Lorraine Brule
Global Customer Service at Regus