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***UPDATE***
The company has been in contact with me and has graciously sent me a full refund. It seems their customer care is pretty good.
***UPDATE***
At first the battery seemed to work fine. It was calibrated fine and I could see in the Windows tray when it was charging and how much percentage was left. I checked the battery diagnostics and found the battery was made over 4 years ago. Then, after 1 month of use, the battery would no longer charge and the tray said there was 0% left and even though it was plugged in, it wouldn't charge.
It's been a waste of time and money. I am very disappointed.
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Hello, apology for all the inconvenience we brought to you. Due to the impact of the outbreak, We delayed replying to your news.We are really sorry that. Could you tell us your order number so that we can check it for you? If it is confirmed that there is something wrong with our battery.We are willing to send you a new battery or refund. Apology again for all the inconvenience we brought to you. Waiting for your reply.