Got a sweatshirt from this site after I saw it on Amazon. Went to the website itself so that I could support the business better. Item came and I wanted a refund so I emailed them. I only received automated emails that were not helpful to me at all. Refunds are only for store credit btw. If I see something from Art-o-Rama that I want, I'll be sure to get it from the Amazon website. Don't think I'll be getting anything from this site anymore though.