Nickol H.

I have been doing business with the company for the last 9 years. In the past, I would get my orders promptly, with no nasty attitude from the customer service department. Well, something changed. In November, I waited 4 weeks for my fabric but, I chalked it up to Covid -19 delays.
However, on June 4,2021, I placed an order, and I'm yet to get a tracking number on my order. I called and spoke to several employees and until this very moment, I have not received one. The worst of all, I finally got a hold of a supervisor named Allison, and she was obnoxious and dismissive. She giggled a and responded with, " I can cancel your order and refund your money." this is after, I told her that my project is late because of the delay with their shipping. Mind you their website states, " orders will be shipped out between 1 to 3 days. It is now 12 days, and I am yet to get a tracking number.
I'm sorry, but I will not be doing business with this company anymore. I will also encourage my clients to stay away from this company. Something has changed drastically in their customer's service department.