Nick R.

Customer service ranges from somewhat competent to absolutely useless. I was simply trying to run a small server on ARK for just me and my girlfriend. Talked to a lady named Cheryl at the start who was able to do plenty to help me when I began, and then everyone after her just brushed me off and told me to open a support ticket and talk to the specific teams for things since they would be more "qualified to give the assistance you need." It takes hours just to get into a live chat anyways. I waited for about 3 hours before someone joined and proceeded to tell me, "sorry you'll have to open a ticket for that, we only provide the pre sales assistance, nothing more." And their support ticket system is a joke, it takes hours for a reply from them there as well, and even then the replies that they give is the equivalent of, "well have you tried turning it off and back on? Well did you try reading this?" It's laughable how they try and don't try at the same time and how there seems to be such a massive gap in knowledge in their team without them even attempting to do anything more. Definitely look into other options for server hosting this has been and continues to be a bad experience. I'm fearful of what'll happen when I get a reply about my refund seeing as how they supposedly withhold the refund as a credit in the company.