On their site, they sell watches. No where on any watch page of the watches does it say no refunds / final sale etc. So I bought a watch. I got one for christmas so I returned the second one... no need for two. Well they said they would honor my return because they agreed, it didnt say anything about no returns. After 28 days of waiting, I kept looking for money in my bank account. Finally, my wait was processed and they said they were NICE ENOUGH to send me a gift card. A gift card. What am i going to do with a gift card to over priced, terrible customer service - Tilly's.? They swore they mentioned it in the conversation. However they did not. Do not buy because 1) you can probably find cheaper elsewhere 2) your return will never go as planned. Flat out criminals. Wish i saw this site before i bought