Nick T.

Having ordered a product for £50 on sale from £90, I waited in anticipation for its delivery. Unfortunately the item never arrived and instead of sending a replacement the answer was "here's a refund" "too bad, you can now purchase it at full price".
Customer service is very poor, there's no phone contact available and the chat app is awful. The chat app crashes constantly on a mobile device, it takes for ever to connect with someone who generally cant do much to help.
I have ordered products before for my bike crazy son from this site, but the customer service received when something goes wrong is abysmal. SHAME ON YOU!