nicolaus g.

You will find my original complaint at the bottom. After several attempts of rectifying this situation, and getting nowhere, I wrote a bad review. Then, a customer service person with access to all the transactions that had gone wrong, contacted me and apologized greatly for all the mix up. They not only reimbursed me for the shipping but added some $. I've ordered shoes from them since then and will continue to do so in the future. The initial annoyance was intense. But things can go wrong for all kinds of reasons.

Stay Away. They send me the wrong shoes, (a fur lined winter model that was advertised as summer wear) then refused to take responsibility for it, insulted me by feeding me back totally bogus information about the product, clearly indicating that they had not bothered to look into this matter at all and flat out refused to reimburse me for over $30.00 dollars in shipping charges (I live in Hawaii and we have to pay 9.95 for their free shipping and over 20 in case of a return).
Sloppy, incompetent management apparently, but lots of attitude and not a sign of taking responsibility for their misleading advertisement and incompetence. If I could give no stars, I would.