I went to Pandora to buy my daughter a bracelet to have it in grade on it. Well, we noticed with the gold plated that it was scratching off so I took the bracelet back to Pandora, where they told me they wasn't responsible for that and that I would just have to eat it, and buy another charm, there is no way I would ever do business with Pandora again because they don't stand by the product. The only thing they're good for is selling it and giving you a free jewelry clean but they do not stand by their product. At least that's what I learned in Brandon town center in Brandon Florida, I spoke with the manager and she was just like Eat it I'm when I told her I was going to Google review she said so what