Nicole D.’s Reviews of NewYorkDress & more

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NewYorkDress

Prom Dresses

“Would give -1 stars if I could”

8/1/19

Ordered next-day shipping. Was made aware after I did not receive a confirmation # that 1 day shipping did not include 7-8 day PROCESSING TIME! FALSE ADVERTISING made me believe dress would arrive on time. After I paid an additional $20 for next day air, I was told me size had been SOLD OUT. I had to settle for a DIFFERENT SIZE. I couldn't be more upset,... was not even given a tracking number after I paid from next day air shipping. Had to beg for someone to find me a tracking number. I can't believe people can act so unprofessionally. Don't even know where my dress is/if it will arrive on time.

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Elize N. – NewYorkDress Rep Over a year old

Hi there,

We sincerely apologize for this inconvenience. Due to the volume of orders we received during this sale, inventory was limited, therefore items became sold out much quicker than normal. We would love to look into your order and assist you the best we can. Please email info@newyorkdress.com with your order number and we will do our best to mend this issue.

Best Regards,
The NewYorkDress Customer Service Team