Nicole G.

If I could give 0 stars I would 1 is too generous.

In short, do not waste your money on this service, you would be better off working with a free lancer, which is what I should have done.

Customer Service ( Or lack there of) is terrible, no one responds to the support email, the writer I had was terrible at communicating and making simple edits. Run far and fast. The fast response I got from them was when I publicly shamed them on twitter (yes I did so to get their attention), even then NOTHING was resolved and no one reached out to me except the twitter account saying someone would reach out to me, didn't happen. I paid $349 for sub par documents that if I had the extra time on my hands I possibly could have done my self.

Here is my overall story:

On June 16,2020 I ordered the Executive Priority Resume Writing Package which includes the rewriting of a Cover Letter, Resume and LinkedIn Profile. I did not receive any communication from a "writer" until June 21. The first email I received was an introductory email from my "writer" stating my first draft would be over in a few days, I actually received them that same day. On June 22 I sent in the revisions I wanted to make to the documents, I sent the same email 3 times over the course of the next 4 days I not only sent my concerns to my "writer" I contacted their "support" as well. I heard nothing from anyone at this company, as they give you 7 days to complete all the revisions and I was already on day 5 and I had a very rough first draft, I was extremely upset. I eventually heard from Katie Warren, who offered to get me a new writer, this did not happen. On June 28 my "writer" emails me with "I am sorry for the delay I have been sick" I was very shocked to learn that there is no coverage for when people are sick, when I am out sick at work someone else is my back up to ensure that my customers are taken care of and there aren't any lapses in customer service. I re-sent my "writer" my changes again for the 4th time, this was the SAME round of changes. I got to a point where I had given up all hopes for this experience to be turned around, however, TopResume DOES not care about their customers or the service that they are giving their customers.

I was 100% dissatisfied with the service I received and the sub par documents that I received as well. When I talked to Katie I had stated I would like a refund as my experience with them has been dreadful. I honestly feel like I wasted $349 because I did not receive the goods or service that I was expecting. From order date to "completion" this transaction was 23 days long, it took almost a month for them to "complete" my items. I do not understand how they can operate a business in this fashion.