Nic g.

Ordered the dirty styling cream as I have been for years. I received an incorrect product in the correct pot. I confirmed with customer service that the product did not look correct in consistency and color. I was reassured theyd check the batch before sending me a new one.

I received a pot from the EXACT SAME BATCH. It is still incorrect. When I called again, I was told that "actually, product control checked and its fine". Its not the right color or consistency nor is it the same scent. It has made my hair crusty and frizzy and greasy all at once. To reiterate, ive been using the exact product for years.

Their customer service is bunk. They told me they'd refund and i could reorder "in a few weeks" when there would potentially be a new batch. They did not acknowledge that the prior rep confirmed immediately by looking at photos that it was not the styling cream.

Lost a customer for sure.