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Nigella C.

Contributor Level

Total Points
80

1 Review by Nigella

  • River Island

2/17/23

I purchased 1 item and requested expedited service and paid approx $12 which should take 4 days (per their policy). After 2 days I emailed them; then they processed my item. It actually took 7 days to receive. When I received the item it was a size 16(US) but I ordered a size 12(US) which is the Europe size
(12US=16EU). I returned and had to pay $15 for return which I could not wear and no answer on email. Every time I email them they send back an automated email. Now I am out of approx $27 and no clothes.
I only wish I had taken a picture of the item showing size. I am in no way responsible for this! Who wears an item 2 sizes to big!

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