Niki K.

I purchased a mattress which never arrived and they didn't refund my money either Despite my writing to them several times. They take your money and then send some convoluted story about computers not coping with the influx of orders together with a link for a refund which is never made. They also never send you an invoice.

I ordered two bottles of my favourite perfume over a month ago. I waited 3 weeks and nothing arrived. By this time we were well into April so I sent and email questioning the status of my order, 3 days later I received an emailed advising they didn't have this perfume and were expecting end of the following month, that is I assume May. So I requested that they cancel the order and fully refund my money. That was 2 weeks ago, I sent 2 emails over the weekend querying when to expect the refund and was told that they would escalate this. I told them they had until close of business Tuesday to refund my money... if you received a refund, so did I.
I am still waiting for a $178.00 refund.
Their service is appalling, their communication and business ethics even worse. Think before you buy from this MOB.