Honest O.

My request to cancel and change my order on Sunday after I have paid was denied. Preparing the order is usually done on a business day. They claim on their website that customer can cancel, edit, exchange their order as long as the status is preparing for shipment. But Rei (acclaim team manager) said it was not possible. Obviously, u will have to pay once you have placed the order, the invoice is out before the status shows that they are preparing your order. Such a dissapointment that the customer service doesn't even support customers choice, and just ignored their own policy. I saw all the request to exchange and cancel that day was not granted. It just meant she had probably ignored all of these requests cuz she is lazy to change the order. What a joke.