nikki b.

We ordered a neon sign which was delivered badly damaged. The company gave us a hard time about getting a refund and instead wanted to give us replacement parts which would have done no good because the frame was bent and there was paint chipped off. The sign cost $400. Finally, they agreed to accept the sign back. My dad had to make 3 trips to the bus station for even them to accept it. We never heard anything back from our "point person" Alex (or Oleg, he uses 2 names) for 2 weeks so I called and informed him I would be writing the BBB unless I heard from when and got a date for a refund. He called me back and even before he identified himself he proceeded to YELL at me how I should not threaten him with the BBB. He continued to be rude, disrespectful and arrogant to the point I couldn't even deal with him and hung up. I tried calling to speak to his boss but he answered the phone agin and wouldn't put me through to anyone--it ended in a yelling match again as he argued with me about the amount of damage. I was confused by this as he told me he hadn't recieved it yet, how could he possibly know? He then told me his brother was the owner who wasn't in till next week. I called this Monday and again asked for the owner, he told me I was speaking to him and informed me they had yet to recieve the sign (it had at this point been 3 weeks) and we would get a refund when they got it, he would be in touch. I then asked his name and he told me Alex, the same guy as last week. It is now Friday, I called the bus company and found out Alex had picked up the sign a week and a half ago and has been lying to me. I now have put this in the hands of the BBB. They don't deserve anyone's business.