Niven R.

Be very careful about using this company and read the terms and conditions carefully, I entered into a contract to send money to a relative in the Philippines, once XE had received my funds they asked me for documentation and I provided as requested they continued to ask for documentation which I was not able to provide, I emailed them and did not receive any response, after 3 business days I called them and they said they were not able to send the funds, canceled my account, charged me £270 for the change in exchange rate. I contacted Torfx and they were happy to do the transaction I required. I would never use XE again.

I have used MyUS for a few years now wih reasonable service but always a few issues with parts they cant send or the addresses merchants use are always wrong, But the last experience I had was shipping a couple of Ebikes to the Caribbean which I emailed MyUS to check and they replied yes they can airfreight and gave me a quote of $200 per bike. When I ordered the Bikes and had them sent to MyUs they then told me it would be $1400 to send both bikes. I told them this was way more than their quote and I asked them to send the bikes to a shipping company locally and I would have them shipped. I told them I expected no charge as this was due to their missleading quote. My Us eventualy sent the bikes to the shipping company but without my authorisation or knowledge charged my Credit Card for $200 for the shipping. They also charged my Credit Card with $50 of miscellaneous charges, some from nearly a year ago that when asked to do so could not corroborate. When I contact them about this issue I get no valid response, I will close my account with them and use another Company.