Nizar M.

I bought battery operated chainsaw that arrived with two batteries. After 8 hrs of attempting to charge those batteries they wouldn't charge. Reached to banggood for return and refund they started to ask me to perform all kind of tests and requested I should have some special tools which I didn't have. They even asked to find someone who may have such tool to help me with the test which I told I don't have anyone to help me. They refused to take the item back and suggested to refund me about 40%. This is a scam they sent out a defective product they refused to take back and would not issue a full refund. Be aware of these folks they will be happy to take your money and they are at no obligation to honor their written commitments. They keep writing back and forth with the hope you go away or get tired and accept the minimum so be aware.

Update still no response from Banggood they hope you settle for less than a full refund even you provided them with proof that their batteries are defective. No they want me to take partial refund and buy batteries. This company is an absolute scam. They claim they have a refund policy and when you follow through as indicated by their own written policy they don't come through. Do waist your time and money on this company. I know it's tempting to buy from them but when things go wrong you are very much on your own.