Mnnielsen the community manager thinks she owns the game and feels if you insulted her, she will be catty and make up general nonsensical reasons to have your account banned. It says in the rules under #10: Miscellaneous " When deemed necessary, InnoGames might change parts or the sum (including delete, or edit) of accounts, worlds, configurations, and other aspects of the game, including these rules, at any time." So therefore just because she wanted to she changed the rules all of a sudden in order to ban my account. She has never really answered emails before but all of a sudden does all the time. She is disrespectful, spiteful and nasty. I have been playing for many years and never had any issues. Since I didn't break any rules (she changed them suddenly to enact a ban for my account), she is the common denominator and the reason my account was banned. She is driving away paying customers. I wonder what her supervisor and the owner of innogames would think about her literally losing the games money? If my account were to be unbanned, I would not play until I have solid proof she is not working for innogames anymore. I will not be making anymore purchases. Period. Innogames has her to thank for it. Update: She boldfaced lied and said she would remove the ban on my account. I have all the screenshots to prove her lies. Also they say "Please note the ban decisions and appeals are strictly personal and should not be discussed with other players or on the forum." Because if people started talking and sharing info between each other they would figure the shady things going on with innogames and their employees that are causing players issues.