Nobody N.

Started an Ark SE server with them. It was decent, not great, with lag issues every so often. We paid for a second server to cluster with it and set it up on our end exactly as their web site said to. Then had to send in a support ticket for them to finalize it on their end. Fine. 12 hours later they finally send a response saying they are done. Lo and behold, the cluster does not work. Send in a ticket. 8 hours later we get a response and reply to it acknowledging they want us to sign out so they can test the server. 7 hours later they respond to the reply and we reply to that. 12 hours later still no response back from them. We still can't use either server. 3 days this goes on. We cancel the second server since it's obvious they can't fix the issue. Their terms of service state clearly we are due a refund of the cost of the server since they owe 5% of the monthly fee for each hour the server is unavailable because of issues on their end, and also they have a 7 day refund policy if not completely satisfied. So, they owe us a refund for the month on the primary server because it wasn't available and the second server was cancelled in the 7 day refund period. Instead of refunding our money, they give us credit to use on another server. Complete bs. This company can't provide the service they claim, lack the ability to support their service and then refuse to honor their terms of service.