- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
RockAuto shipped me a part their website said was compatible with my vehicle. Received it, and it's not compatible. They have no way to get in touch with a person, just the website review process. The website had no way to put that they shipped incompatible parts. The only solution was to receive a refund of half the purchase price, when it's their fault for shipping me incompatible parts. Should have bought somewhere else. This website is a scam.
Tip for consumers:
Avoid this website. If you need auto parts, but from a site or store that cares about its customers. Rockauto does not.
Products used:
Auto parts
Updated review - I've changed my review to 5 stars. I can't remember any seller on the Internet ever reaching out directly to correct a mistake and make it right. Abt's staff did exactly that, and immediately shipped out the item in question. I'm leaving the original review, but I will buy from Abt again and suggest you do as well. Their customer service is something only a local store would provide, definitely went above and beyond what I expected.
> OLD review - Listed a product for sale. Website said it was in stock. I confirmed via their live chat they had them in stock. Ordered product immediately. Order was placed in backordered status. Now they said they don't have it, never did have it. What a waste of time.
Tip for consumers:
Great customer service, definitely recommend
Products used:
Automotive electronics
No N.'s review of Abt earned a Very Helpful vote
no hasn’t received any thanks yous.
no doesn’t have any fans yet.
no isn’t following anybody yet.
Empty.
We apologize for the problems and inconvenience the customer experienced regarding their order. Unfortunately, the sales rep provided incorrect information. We are normally more efficient with our services and it is never our intention to aggravate our customers in any way. We're reaching out to the customer to rectify this matter.