noor u.

Do not book with this scam of a company…
Do not book with this scam of a company if you want a stress-free experience.

We booked our umrah trip with this company back in September 2023 for December 2023.

Right from the beginning there were red flags but us thinking that this is a spiritual trip via a Muslim company, it will all be ok.

How stupid and naïve we were to think that. The agent that managed our booking was called Talha.

They demanded an increased amount of money as the initial quoted amount did not go through which was because of their own system but we paid the increased amount and confirmed the package.

They sent us the details and itenary of the package including flight details, hotel details and the extras including transport in GMC cars for pickup from airport to hotels, vice versa and travelling to Mecca to Madina. This was all confirmed via email in September.

Two weeks before our umrah date, I contacted Talha to ensure everything was all good but was told that our hotel in Madina was not confirmed and that they will have to book another hotel as there was no availability in the hotel that we had originally agreed.

This was two weeks before we were due to fly out.

Every single day since then, I was calling Talha several times during the day to confirm a hotel which they kept changing and would not confirm.

I also gave them the option of giving us some money back so that we could book a hotel ourselves. They would not agree to do this.

This was truly a distressful and nauseating time as we had two children with us and we were not sure if there will be a hotel to go to when we arrive in Madina.

Talha only confirmed a hotel after we had checked into the airport for our umrah trip

We were emotionally drained and did not know what to expect when we got there.

When we arrived in Madina airport, we called the contact number we were given for the taxi company, the driver reported that he waited for us and had left.

We explained that our flight landed on time and did not even take us too long to come out of security so why would he leave? He said he would be there in 10-15 minutes but we had to wait almost two hours inside the airport for him to come.

When he arrived, he did not come in a GMC car as we were promised but a rusty old Hyundai H-1 that was dirty and dusty both inside and outside.

We arrived at the hotel and a guy contacted us saying that we should meet him on the floor of our room as he is waiting for us and that we did not need to check in at the reception as he has already done that for us.

Our room was ok, and we thought that despite everything, we were finally there.

The next morning, we kept getting the cleaners knocking on the door to say that we need to leave as it's time for check out.

We explained to them that we were supposed to be there for four days but they kept insisting that they were instructed by the reception that the room was only booked for one day and we must leave.

I contacted Talha who would not give me any information or answers to our calls or messages and kept us waiting for information on the booking with the hotel.

He confirmed that it was ok for us to stay almost at the end of the day making us waste a whole day of our trip as the hotel staff kept insisting, we leave with our belongings.

The exact same thing happened again on the second day and we were not booked in for breakfast which was supposed to be included in the package.

Again, Talha would not respond or answer to our calls or messages.

We contacted the actual company and were informed that Talha has in fact gone on holiday himself. How someone can go on holiday themself knowing that there is a family with children stranded on a holiday because of his lack of professionalism and incompetence shows the kind of a heartless person he is.

We had another agent call us from Madina who reported that he will sort it all but we had to pay 2600 SAR to the hotel to confirm our booking. The Madina agent did however come back and reimburse the money.

During our trip, we were promised a GMC car for all our travels including the ziarat, but not once was a GMC car provided.

In total there were so many disappointments booking through this company.

Brothers and sisters, if you are looking for a spiritual umrah experience where you can be stress-free and just focus on your umrah, then do not book with this company as they do not care about anything else apart from money. The grief and frustration they put us through as a family is beyond traumatic and upsetting.

May Allah swt help and protect us all from scammers like these