Yes~it's true. I have 18 e-mails from Q-Link in my in-box & no phone! How is this company allowed to operate & deal with the public? Something is very wrong here, Do not use this company. There's other companies for a free smart phone out there that don't operate like this!
We're so sorry for the issues you have experienced with our service. Our Customer Support team has reached out to you personally in order to resolve this for you.