- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I ordered a desktop computer case and a case fan for a build. The fan was shipped from China, and the seller within Newegg was unresponsive to the question I asked, which was: 'what date will it arrive?'. The only response was - it's shipped. Customer service said all we can tell you is it'll arrive within a two-week window. The computer case had a front face on it with six plastic clips. It wasn't apparent until reassembly that one of the clips was broken. Instead of providing a way of replacing the front face, I was told to dissasemble the computer, find all of the unboxed and used parts, send it back, and then wait for them to send me another. Suggesting they send me a new case, I swap out the front face, and they get back a functionally unboxed product with the faulty part swapped out, was a no-go. So, two products purchased, one slow, one broken. Last time I'll ever spend money there. I'd rather send Bezos into space.
Tip for consumers:
Don't. Buy from a company that provides free returns. They do not.
Products used:
Haven't received one, will pursue a claim with the credit card company.
Norman hasn’t received any votes.
Norman hasn’t received any thanks yous.
Norman doesn’t have any fans yet.
Norman isn’t following anybody yet.
Empty.
Hello Norman,
Please allow me to express my sincerest apologies for any frustrations you have experienced with Newegg regarding your recent orders and their returns. We definitely want to look into this situation further for you and ask that you email us community@newegg.com, in that email please include your order number.
Thank you,
Renee [Newegg Support]