Same thing happened to me. Preordered the makeup brush cleaner and received email about the delay. I ordered a whole year ago in May and still nothing. I have been emailing them and asking for a refund and still nothing. Just and automated reply.
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I did a pre order about 6 years ago. They took my money and I NEVER RECEIVED MY ITEM. I couldn't...
In early 2018, I preordered TWO (2) lilumia zoe brush cleaners. I remember this automatic makeup...