Olen X.

I want to express my disappointment with their return policy, which has unfortunately marred my perception of G.H.Bass as a whole.

Understanding the bustling nature of the holiday season (I got a pair for Christmas), it is not unreasonable for customers to expect extended return periods to accommodate the unique circumstances that arise during this time. Regrettably, my attempt to return a pair of shoes, which were NOT worn except for trying them on once, has been declined. It's worth noting that my return request was accompanied by photographs to evidence their pristine condition.

Customer service took a couple of weeks to review my request to in the end say that it was way out of return policy window.

It is unfortunate that such an experience has led me to decide against being a return customer.