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I bougt a gift for Christmas at the end of November, received a conformation email and the tracking number. A week later I checked the progress and found out that a lable was created but no further action. I contacted their customer service and asked if they could find out what happened. They told me to be patient and wait, after one more week the situation was the same. I contacted them again and explained that it was a Christmas gift and it would be nice to get it on time and if it is possible to start investigation, the answer was, "Don't worry, it is on the way, just be patient". Finally, on December 19th after I contacted them 3rd time, I got the answer that my item most likely got lost and I shoud go and buy another gift in some other store. Really? I would NEVER deal with this company again.
Olga A.'s review of Costway earned a Very Helpful vote
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Dear Customer,
Thank you for choosing our products and we apologize for your dissatisfaction. We are deeply sorry for the trouble caused to you by the delay of your order due to logistics problems.
We understand your concern and dissatisfaction, please let us know your order information, and we will immediately contact our logistics partners to understand the specific reasons for the delay of the order and take measures to ensure that similar situations do not happen again.
To compensate for your inconvenience, we will process your order to ensure you receive your goods as soon as possible. At the same time, we will also improve the efficiency of communication-related to logistics and distribution in order to update your order status information in a more timely manner.
If you have any further questions or needs, please feel free to contact our customer service team and we will be happy to provide you with support and solutions.
Thank you again for your understanding and patience, and we will take steps to ensure your future shopping experience is smoother and more enjoyable.
Sincerely,
Costway inc.