Hi all,
I recently had to deal with a bad TCGplayer experience.
I ordered some NM cards and when I got them they were half out of the protecting sleeve they were shipped in (no toploader, the three cards were just in a clear sleeve).
Two of them ended up getting scratches, so two of them got to me as LP/MP.
After contacting the seller he offered a 25% refund which I accepted since the cards were cheap anyway. However, he never acknowledged his packaging was the reason why the cards arrived in bad shape, was rude and even proceeded to block me from buying from his store.So I decided to write a negative review and contact TCGplayer. And their response was basically that my review could not show up on the seller's page since he offered a 25% refund. So apparently as long as the seller does anything, he is protected against bad reviews even if I don't want to recommend shopping from him (bad packaging + rudeness).