Oliver A.

I returned to the ZipRecruit platform looking for new work after about a 2 year hiatus. I logged in and updated my profile and attempted to apply for a job.

I received an error, however, that my current email needed to be updated to proceed. Not sure why, I changed it to a backup with the intention of reverting it back to the original email (I didn't want potential employer messages sent to my backup). Although when I tried to switch it back, the platform sent me an error message that my professional email was invalid, even though I had just signed in with it.

I reached out to their support department and they were dismissive of my claims, telling me that I needed to reset my browser's cache and cookies and that's all that could be done. I wasn't very happy with being brushed off and made another request, this time having my ticket reviewed by the internal team. After a few days, I was told that my problem could not be resolved and that I would have to live with using my backup email, despite their platform forcing me to change it. So now my resumé and my cover letters direct communication to my professional email, but ZipRecruiter points to a janky backup email.

I'm not inclined to use the Zip Recruit platform now because it will supply my backup email for communications which is not where I field new work opportunities.

Not happy that my profile was forced to be incorrect.