Oliver R.

! READ!

I lost more than €150 because of bad customer service and an odd policy.

I ordered rings from 2 different companies some time ago, and I had to return them both. Because of the similarity of the packages I accidentally put the labels on the wrong packages. I'm fully aware that this was my fault, of course.

However, I contacted the customer service and asked them if they could return that wrong package to me so that I could ship it to the right company. They responded with that they disposed the item! They litteraly threw MY ring away. I'm not even sure if it's legally allowed to throw someone's item away without any permission.

The money that I lost (the costs of the ring, the import fees, shipping and everything else) is a lot of money for me so I hope this will still get sorted out for a refund.