OLULEKE T.

I booked a hotel reservation with Travelocity on 9th July 2023 for Riu Palace, Punta Cana for a stay from 20th to 25th Feb 2024 and I was promised a full refund if I cancelled before 17th Feb 2024. I cancelled on 7th January 2024 and received an email promising me. Full refund. As I did not receive my refund by 11th January I called the company (Travelocity) on 11th January and was advised I will have to pay $410.00 before I can receive my refund as cancellation fee! I was not advised about this when I made the booking and the email confirmation of my cancellation did not state this either. I feel I nave been ripped off by this company and I will never be using this company ever again Will also be deleting their APP from my phone and tablet immediately. I have paid the $410.00 but still have not received my refund. And I am now hoping I have not lost another $410.00 apart from my initial $2303.00 paid when I made the booking!