Piotr O.

Please AVOID at all cost!
On the 20th of March I have purchased a laptop from ebuyer.com. The total cost was nearly £800, and I added next day delivery. I paid some money upfront and took the rest in instalments with Klarna. I have shopped at this website before and so have my friends, so at that time it was a trusted source.

The first problem was the next day delivery, as for two days the driver kept leaving me the 'Sorry we missed you' messages, even though I was at home all day, waiting for the parcel. I complained straight away to the courier company, Yodel, and was told that at the third try the driver will be more careful. On the 24th I received a message that my parcel was delivered and accepted by me, much to my surprise as still no one rang the doorbell. I went downstairs as my building has a reception area and found the parcel there, on the table. I asked the building manager to see the CCTV from that day and saw that the courier entered the building, tried to leave the parcel with a neighbour and when she refused to take it, left it on the table.

When I took the parcel upstairs and opened it, I found a box of washing powder inside, instead of a laptop. From that moment it was constant stress and worry, as I had to contact both Yodel and ebuyer, write numerous complaints, make numerous phone calls, all for ebuyer to eventually say they have investigated and the parcel was packed correctly and they 'don't sell washing powder'...

Ebuyer claims the parcel was not tampered with and delivered correctly, but they do not explain how I ended up paying nearly £800 for a box of washing powder. Yodel also conducted an investigation, allegedly, however they claim that all investigations have now been concluded, and they can't help.

I looked through reviews online and it looks like there are customers with similar stories, some even received empty boxes. All negative reviews are rather new, and I wish I read them earlier. On the ebuyer website, however, the reviews are very positive. I think they may be blocking people from reviewing on their website, as I've got an account with them and when I go to reviews page it is not letting me leave a review. Also, I've seen many more negative reviews on other websites which have now disappeared, which leads me to believe they delete reviews as well.