Orlando M.

Attention Roofing Contractors among others. Please read as the information that you will see below is the problem that you will encounter when working with THUMBTACK these days. Thumbtack used to be a VERY VALUABLE SITE for all of us contractors and I was a very LOYAL CONTRACTOR to them spending up to $500 per month. Every single time a lead for a roofing repair job or for a new roof installation was coming to me, I was responding within 2-3 minutes to almost all their leads as I wanted to keep very busy in the Houston, TX area. When I started in 2017 the price for a ROOFING REPAIR was $8 and the price for a NEW ROOF INSTALLATION was $16 dollars sharing this same lead with 5 other contractors.

Now these days they have come up with a new model of not charging you every single time that you quote or estimate a job but unfortunately not only they have astronomically raised their prices of a ROOFING REPAIR to $23 dollars and to $75 dollars for a NEW ROOF INSTALLATION. On top of this, now they bumped and are RE-SELLING the same lead to up to 15 contractors instead of 5 bringing now so much competition to all contractors out there who cannot even get 2-3 jobs per week. I have written to them in numerous times, have spoken to some of their representative and managers and NOBODY has contacted me or is doing ANYTHING to change their GREEDY policies.

In other words, what is happening now is that THUMBTACK resells to up to 15 possible Contractors a lead that may only cost them $10 each and that can easily be from propery owners who may want to have an estimate just to see if they may do it at a later time. With this new practice, check this out. Thumbtack is now profiting a HUGE AMOUNT OF MONEY from all those contractors that will not get the job, the Homeowners and property owners are now very happy as Thumbtack is referring tons of contractors to them that will most likely lower their price way down to get the job and us the CONTRACTORS that have to spend gas to get to the place, bring our business cards and brochures to inform homeowners and arrive on time under weather and traffic conditions, can't even get an answer from the Homeowner since he already has lined up more appointments with other contractors before making his decision.

It is very disappointing to see that a fairly smart company that was truly working with us contractors to help our businesses is now the MOST GREEDY company out there charging almost double than any other lead generation company out there. Not to mention the TONS OF COMPETITION that they are bringing to contractors like me when they are sitting in an air conditioned office and us the contractors risking our lives to provide an estimate on a roof in order to try to land the job. NOT FAIR...

Plain and simple, this is the story of what is happening to this company now. I just hope that perhaps a considerate and smart executive of this company can understand better what they are doing wrong and that can also understand that in order to have a long lasting relationship with small and medium size contractors like me, they have to make something that is fair for both parties and not only for them. VERY DISAPPOINTED AT THIS COMPANY.