Just like all these people writing bad reviews, its simply because you do not read what youre purchasing before you enter your credit card then you get mad when you really find out what it is, hello? Take the time to read something before you purchase, its so simple... the times i have called them to help me with my i751 i waited about 2 mins before they answered, 2 different girls answered very kind they told me there was a wait for me to get assistance which i appreciated and when i talked to customer service they helped me understand the whole process, went over the whole application and instructions, yes they charge but its better to pay a much cheaper fee than an expensive lawyer, anyways, they really helped me. People always make sure you read before you buy that was youre not getting all worked up for