So essentially this website suspended my account because they found out that multiple users are using it, and while taking them a week to get back to me, i filed for chargeback. And now they sent me this email, and threatened to report me to my school wtf.
I purchased a 3 month membership, but a couple of weeks in it was suspended. I was super nice and patient with them at first, but they just simply wouldn't reactivate my account. After almost a week, I got fed up, and then filed for charge back.
Within 24 hours, I got 4 follow up emails from them. They even probed into my personal email associated with my payment info. That's just outright creepy. The fact that they said they will report me to my school's student conduct shows that the website is operated by not a legit organization but one person, name "WEN XUN GAN" on PayPal. They offer no tolerance or rationale to customers.
I wanted to encourage them to do so and CC my school's student conduct email on that thread, but I figured I rather spend some time posting here.
Content wise, their cases are very disorganized. I recommend PrepLounge or Management Consulted instead. Their sample cases are stellar but once you actually purchase the membership, the cases are pretty half-complete and not helpful.