Karen J.

I was making a 60 page 225 photo photo book. I have at least six hours of time with customer service service much less how much time I had replacing pictures that were no longer there. The first problem was I worked until, but I was at 3/4 of the way through the project. When I opened it back up That page 50 on all of the layouts were gone and it was set with just one picture per her page. When I called customer service basically they called me and said there was nothing that they could do and I had to put in my pictures again they too I had reformatted maybe a third of them then the button that you use to delete pictures that are duplicates or pictures you don't want to use disappeared. They had no idea what it was or how to use it and told me, guess what, I had to put the pictures in all by myself. Today I saved my book went did something else and I came back and at least half of the pictures that were in the layouts were missing. I asked to please restore the pictures from my save in my back up. Well, that's a lie they do not have any save her back up. There's nothing to save, the software saves any every minute so if you open it and then there's a problem you need to I don't know what you need to do because in one minute it'll be saved and you can't go back and there is no restore so don't believe them. The software and the app after all this time is absolutely crazy. I'm working on Shutterfly and have some hopes that I get better luck with them never ever use