Pam B.

I ordered +paid for 2fingerling monkeys 9/10/17. Had confirmation of order + payment + a message saying delivery in 18 /21 days have heard nothing since. I have sent 5 emails one demanding a refund but none of them have ever been answered. These items cost me £29.95 and were for my grandchildren Christmas presents. I can't afford to buy them again being on a low income can anybody help +let me know what I can do.one desperate Nannie.one despicable company.

Just received my first order from joom.it arrived in good time was well packaged.no delivery charge excellent service. Just ordered my second lot of goods. Very happy customer

I have just had my 17th consecutive order not delivered to say it's a sham is an understatement
Wish never give a straight answer why just fob you off saying you can have a refund + as compensation if your order arrives you can still keep it. Kmowing full well it will never arrive.
It's a scam because if just 50% of customers wait the 6weeks for their order then are told sorry it's not coming the company are making a tidy profit on the interest of the outstanding orders that were probably never coming in the first place.
Wish don't need to deliver your orders they can just make massive profit on the interest of customers payments which they have held for 6 weeks probably in a high interest account
Don't get sucked in itsl one big money making scam