The wig I ordered was Blonde, color R21T. The wig I received is Grey, color R56. The return policy states that I will pay the shipping charge of $12.58 to return the wrong item. I've tried to call the customer service number 4 times only to receive a recorded message that they weren't able to take the call and to call back at another time. This was after being on hold for 9 minutes each time.