My mother was moving to another state so she called the numbers from the local phonebook, called 5 numbers till she got one that would help her, none of them offered to give the number she needed and one said she would disconnect her now if she called her again and hung up on her. Mom only called her once and the woman was rude to her. Mom got to her new place, they didn't show up or call. She made another appt and they came and hooked the TV up but the next day it stopped working, that was 2 weeks ago. We left messages with the guy and received no response back. We are sending equipment back and going with Spectrum. Hopefully they won't be as rude as Dish. Dish has gotten rude and uncaring!