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I ordered a wrap dress to wear for my birthday dinner. Came in damage. Chat with cust. Serv. And was denied credit as it I didn't called within 48 hrs. My order was sent way ahead of my event and I didn't put the dress on with I was ready for dinner and found out the hooks for the wrap dress were missing. This is a total scam company. It's not my 1st time having issues with them. Horrible customer service. I'll never order anything from them again. I'll call my bank and stop payment.
Tip for consumers:
Rent the Runway is a scam
Products used:
My own
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