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No room for a promised 15% discount. Customer Service fix it.
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Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by applying discount.
Regarding the promo code, users need to enter the code number before checkout and click "APPLY" to activate the code.
Regarding how to apply a coupon, please refer to this link: https://hardaddy.com/information/q-a. There is an area "Enter or select coupon code" at the shopping bag confirming web-page on your right side above "Proceed to checkout"
Would you mind to share us more details like which coupon code you’d like to apply? We'd like to confirm if this coupon code is eligible for your order and offer a suitable solution for you. We've sent an email to you today about your issue. Looking forward to your reply.
Your feedback is very important to us. We'll forward your sincere feedback to our team to optimize our feature for discount applications.
If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Ashley
HARDADDY