Pamela R.’s Reviews of CitizenShipper & more

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CitizenShipper

Mail Forwarding

“Worst experience EVER!”

6/23/22

Verified purchase

This company does not cover damages IT causes. Instead of waiting for the transporter to deliver her animals, or procuring another driver to complete her route, it fired her
MID ROUTE (with animals on board) before she could even get to my cat. Then CitizenShipper told me to go on their site and pay yet ANOTHER driver with no guaranty it won't cancel that driver as well. They do not cover ANY costs that IT causes. My cat is still awaiting pickup! I can't afford to play this game. Bad

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r c. – CitizenShipper Rep Over a year old

Dear Pamela, I'm so sorry to hear that your experience with CitizenShipper was frustrating and resulted in the delay of your pet's transportation. We take this situation very seriously and understand the importance of ensuring the safety and comfort of all pets in our care.

I understand that the cancellation of your previous driver mid-route was unexpected and caused inconvenience for you. I apologize for the lack of coverage for any costs that resulted from this situation. Our goal is to provide a reliable and stress-free transportation experience, and it's clear that we fell short in this instance.

I would like to assure you that we are taking steps to prevent similar situations from happening in the future. We value your feedback and will use it to continuously improve our services.

Please reach out to support@citizenshipper.com if I can assist in any way or if you would like to discuss this situation further. We are here to help and make things right for you and your pet.