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I purchased a wig that I thought was really beautiful based on the picture. However, after ordering a 16 inch which is usually shoulder length I received a much shorter wig. Turns out the length is measured by the stretched out length not the actual length so wig was 6inches to short. I promptly contacted Customer service to find out how to return the wig, since I used my PP account instead of creating a UNice account to pay for the wig.
Well, all I can say is what should have been a very simple ask/fix turned into something crazy when I was contacted by the first agent. However, the last two agents that contacted me took care of everything so I was able to make the return. Now, if I can just get my refund since tracking shows the wig was received back on 3/18/24. My plan was to order the longer wig but this whole process is taking way longer than it should.
My daughter recommended UNice as she has purchased several really nice wigs from this company.
I was trying to order one that my daughter currently has for myself as I really liked it. Unfortunately, I was disappointed.
Pamela W.'s review of UNice earned a Very Helpful vote
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I ordered a wig in November or even around late September last year and till now I have not...
Hello Pamela W, We apologize for the unpleasant shopping experience.
Wig length means the stretched length from the head spins to the longest length of hair at the bottom. It doesn't mean that all hair is the same length. Compared to straight hair, curly or wavy hair looks shorter. Height makes a big difference when picking the hair length. Someone shorter of the same length will look significantly longer than someone taller. According to our return policy, it might take some time to confirm the item status before returning. Please request a "return label" and attach product photos including the whole wig, the wig cap, etc, so that the request can be processed faster.
The return system of the US warehouse will be updated within 48 hours during working days. It will be delayed if it is a weekend or holiday. Finally, the full refund was completed on 25, Mar.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team