Order did take longer than I expected. It was a personalized item with a photo, plus website said they were updating order system so with that & it being a personalized item, expected that it would take a little extra time but not that much. Other than that, so far, I'm happy with the product I received. The customer service agent that helped me was great. I was able to use the online chat & she even gave me her email address & kept me posted on the progress of the order. Will probably place another order in the future & if it's not a personalized item, hoping it will arrive sooner.
Thanks!